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what are the points and parameters in the capacity planning in contact center?

Capacity planning in a contact center involves forecasting the number of incoming customer interactions and determining the resources (e.g. agents, technology, and processes) needed to handle them efficiently and effectively. The key points and parameters to consider in capacity planning include: Volume forecasting: This involves forecasting the number of incoming interactions, such as phone calls, emails, and chats, based on historical data and trends. Service level: This is the percentage of interactions that will be answered within a certain time frame, such as within 20 seconds for phone calls. Occupancy rate: This is the percentage of time that agents are handling interactions, as opposed to being idle or performing other tasks. Staffing requirements: This involves determining the number of agents needed to handle the forecasted volume of interactions and meet the desired service level and occupancy rate. Schedule optimization: This involves creating schedules for agents that min...

What are the Elon musk best strategy's to earn Money.

Elon Musk is a business magnate, industrial designer, and engineer who is known for his ambitious and innovative approach to business. He is the founder and CEO of SpaceX, Tesla, Neuralink, and The Boring Company, and is known for his ambitious goals of colonizing Mars, revolutionizing the automobile industry, and developing advanced AI technology. Throughout his career, Musk has employed a number of strategies to earn money and achieve success in his various ventures. One of Musk's key strategies is to identify and target large and growing markets with high potential for disruption. For example, when Musk founded SpaceX in 2002, the market for space exploration and satellite launches was dominated by government-funded organizations and a few large, established companies. Musk recognized that the market was ripe for disruption and that there was a huge potential for growth in the private space industry. He also recognized that the automobile industry was inefficient and heavily de...

Why Bollywood movie Pathan film is controversial ?

As of my knowledge cutoff, Pathan is a Bollywood action thriller film directed by Siddharth Anand and produced by Yash Raj Films starring Shah Rukh Khan. The film is not yet released and the exact reasons for it being controversial is not clear. However, it's important to note that in general, films can become controversial for a variety of reasons such as depicting sensitive political or social issues, containing controversial themes, or making statements that are perceived as offensive or disrespectful. Without any official statement or release of the movie, it's difficult to say why it would be considered controversial. It's important to note that the term "controversial" is relative and subjective, what one person may find controversial, another may not. Also, it could be a speculation by media or audience based on the information available about the film. For example, a film that deals with a sensitive topic such as religion, politics or sexuality may be con...

Google Top Searches 2022.

It is difficult to predict exactly what the top searches on Google will be in 2022, as they can vary greatly depending on current events and trends. However, based on current trends and past data, it is likely that certain topics will continue to be popular among users. One of the most popular search categories in recent years has been technology and gadgets. As technology continues to advance and become more integrated into our daily lives, it is likely that searches related to the latest smartphones, laptops, and smart home devices will continue to be popular in 2022. Additionally, with the increasing popularity of virtual and augmented reality, searches related to these technologies are also likely to increase. Another popular search category is entertainment. This includes searches for movies, music, and TV shows, as well as information about celebrities and events in the entertainment industry. As streaming services continue to grow in popularity, it is likely that searches relat...

Electrical Bike in India 2023

Electric bikes, also known as e-bikes, are becoming an increasingly popular mode of transportation in India due to their sustainability and cost-effectiveness. They are powered by rechargeable batteries and can be charged through a standard electrical outlet. One of the main benefits of electric bikes is that they emit zero emissions, making them a cleaner alternative to traditional gasoline-powered vehicles. This not only helps to reduce air pollution, but also helps to decrease dependence on fossil fuels. Additionally, electric bikes are much cheaper to operate than traditional vehicles, as they require less maintenance and have lower fuel costs. The Indian government has also recognized the potential of electric bikes and has implemented several initiatives to promote their use. For example, the government has offered subsidies to manufacturers of electric bikes in order to make them more affordable for consumers. Additionally, the government has also announced plans to install cha...

20 Proven Ways to Drive More Traffic to Your Blog - Er.Pandit ji

Optimize for search engines: Use keywords in your blog posts and make sure your blog is properly indexed by search engines. Guest post on other blogs: Reach out to other bloggers in your niche and offer to write guest posts on their blogs. Use social media: Share your blog posts on social media and engage with your followers. Create infographics: Infographics are a great way to grab attention and drive traffic to your blog. Create videos: Create videos that complement your blog posts and share them on video platforms like YouTube. Host webinars: Host webinars and workshops related to your niche to drive traffic to your blog. Run contests and giveaways: Run contests and giveaways to encourage people to visit your blog. Comment on other blogs: Leave comments on other blogs in your niche to build relationships and drive traffic to your blog. Use email marketing: Build an email list and use it to promote your blog posts. Create a podcast: Create a podcast that complements your blog content...

How to invest in stock market to get maximum Profit in 2023.

Investing in the stock market can be a great way to grow your money over time, but it's important to approach it with a solid plan and a good understanding of the risks involved. Here are some general steps you can follow to invest in the stock market in 2023: Educate yourself: Before you start investing, it's important to have a good understanding of how the stock market works and the different types of investments available. You can do this by reading books, taking online courses, or talking to a financial advisor. Set your investment goals: Determine your investment goals and time horizon. Are you looking for long-term growth, income, or a combination of both? Assess your risk tolerance: Different types of investments come with different levels of risk. It's important to understand your own risk tolerance and to invest in a way that aligns with it. Create a diversified portfolio: Diversification is an important strategy for managing risk in your portfolio. This means sp...